Recorded in the Personal Property Registry of Barcelona
LYRECO ESPAÑA, S.A. Sole Proprietorship, is registered in the MERCANTILE REGISTRY OF MADRID, SECTION 3A OF COMPANIES, WITH Tax Identification Code A 79206223 and business address at Carretera de Hospitalet 147-149 Edificio París D - 08940 Cornellá de Llobregat (Barcelona).
Our sales are subject to the general terms and conditions established herein, which override any other terms that may be included in other documents of the purchaser, unless we expressly and formally indicate otherwise. All totals referenced herein do NOT include VAT.

ORDERS
Orders placed through any available means shall be subject to availability of inventory. We reject any liability in the event of delays resulting from causes not attributable to our organization. LYRECO will only accept company-to-company orders, and reserves the right to reject orders placed by individuals. In any case, orders shall only be placed by individuals or legal entities that use our products in their business activities, thereby excluding the application of regulations on Consumers and End Users. Resale to third parties is not authorized without the prior consent of LYRECO.

CUSTOMER SERVICE
In order to improve our Customer Service, your call may be randomly monitored, for the sole purpose of improving the quality of the service we provide to you.

DELIVERIES
We supply our products within 24 hours, with the exception of customized stamps and direct-delivery products (identified with a pictogram), whose delivery time is subject to the supplier's delivery date. For orders greater than 25€, shipping will be free of charge, and the merchandise will always be delivered at the customer's address within the Iberian Peninsula. For orders totaling less than this amount, a charge of 10€ will be applied for transport costs relating to the shipment of merchandise. Deliveries will only be made to the department or individual indicated on the delivery slip, and cannot be partially redistributed or placed in or on closets, shelving or machinery. The signature and stamp on the delivery confirmation implies "acceptance subject to review" as well as acceptance of the number of packages received and the proper state of said packages. To report any problem, contact the Customer Service Department at 902.100.016, as this guarantees the customer that the appropriate payments or pick-ups are made. The delivery service does not include assembly of furniture or start-up of equipment. In order to optimize the quality of LYRECO supply services, we reserve the right to subcontract third parties for transportation and delivery.

PRODUCT MODIFICATIONS
We reserve the right to make as many modifications as we deem appropriate to our products. The features of the products may be modified in the future. In the event a reference model is changed, the changes will be indicated in advance.

PRICES
The prices of the products from this catalogue are indicated in the attached price list, which forms an integral part of this catalogue. Prices indicated in the price list are net prices, do not include VAT and shall be valid beginning on January 1 of each year, expiring on an annual basis. In the event of market fluctuations, LYRECO reserves the right to modify these prices.

BILLING
Billing shall be performed automatically on the last business day of each month. Any discrepancies in invoice amounts will be resolved through a corrective invoice. Problems with invoices must be reported within 20 days from the invoice date. For any questions regarding prices or billing, you may contact our Customer Service Department at 902.100.016.

COLLECTION
All customer accounts are assigned a maximum credit amount (credit limit), and when such amount is exceeded, payment will be requested in advance for future orders. Collection will be made by DIRECT ACCOUNT DEBIT, with a maximum payment term of thirty days from the invoice date. The amount from the default invoice issued on the last business day of each month will be charged on the 15th or 25th of the following month, at the customer's option. If 20 days pass from the invoice due date without payment of the invoice amount, LYRECO will have the right to cancel future orders and demand payment of the invoices by bank transfer. Likewise, and without prejudice to any other right, the Company may:

1. Consider all amounts due as owed on the date of the claim.

2. Apply a statutory default interest rate, which the debtor will be required to pay, calculated as the sum of the interest rate applied by the European Central Bank to its most recent main refinancing operation, made before the first calendar day of the semester in question (base rate), plus seven percentage points, as established in Law 3/2004, Article 7, Section 2.

3. When a debtor is in default, LYRECO will have the right to sue the debtor for compensation of the collection costs incurred. The compensation amount will total 30 € plus 10% of the nominal claim. The maximum compensation amount may not exceed the limit established in Law 3/2004, Article 8.

PROPERTY RIGHTS
As established in article 10 of Lay 3/2004, it is expressly agreed that the products supplied will be property of LYRECO until payment is made, and as such, the customer agrees to return the products in perfect condition in the event they are unable to make payment on outstanding invoices.

INTELLECTUAL PROPERTY
Products marketed under the LYRECO trademark and other all other registered trademarks of our company may not be resold to third parties. Legal action will be taken in the event of a violation or attempted violation of the intellectual property rights of said trademarks.

RETURN OF CATALOGUE PRODUCTS
Returns of products from the catalogue must be made within 30 calendar days from the date indicated on the delivery slip and with the original packaging of the manufacturer intact. NO returns will be allowed after said term.
Returns are subject to a 10€ pickup and restocking fee.
Returns can be requested with our Customer Service Department at 902.100.016, providing the following information:

• Customer Code
• Name
• Delivery Slip Number and Date
• Product Reference
• Quantity to be Returned
• Reason for Return

Attention: The transport service will collect the merchandise once the collection slip is made available indicating the quantities and products to be returned.
Returned merchandise must be in perfect condition for resale, and as such, the product cannot have been used.
In the case of equipment (printers, shredders, video projectors, overhead projectors, lamps, etc.) and computer supplies, the manufacturer's packaging cannot have been opened.
Products that are delivered unassembled (identified by a pictogram) cannot be returned if they have been unpacked or assembled. All returns of computer supplies or electronic devices will be subject to a technical review prior to receiving authorization. In no case will LYRECO be responsible for indirect or consequential damages claimed by the customer. Likewise, we will not be responsible for abnormalities resulting from improper use or from products that have been used prior. Defective products will be handled according to the SAT procedure established in the section entitled "Problems with the Products."

NON-CATALOGUE PRODUCTS
In order to provide you with the best service possible and to meet your needs for products not included in our catalogue, LYRECO offers a range of non-catalogue products. To request the product you need, you can contact the Customer Service Department or submit an order using the form made available after the usual log-into procedure for making online purchases. Orders for non-catalogue products will be specially handled for your convenience. They are subject to stricter delivery conditions than usual and cannot be returned unless the products are defective. Defective products will be handled according to the SAT procedure established in the section entitled "Problems with the Products."

PROBLEMS WITH THE PRODUCTS
The products are subject to the warranty period established by each manufacturer. If there is a problem with the products we have supplied, the customer must directly contact the Technical Support Services (SAT) of the manufacturers shown in the general catalogue. These are, in every instance, professional technical support services provided by the manufacturer of the product in order to help you correct any errors or defects found in the products we have supplied.
For all other defective products under warranty (not included in the general catalogue), you can contact our Customer Service Department at 902.100.016, following the instructions given in the section entitled "Catalogue Product Returns."